Navigating An IT Provider Change With Your Staff

NAVIGATING AN IT PROVIDER CHANGE


As a leader in your company, you’ve done the research and know that moving toward a managed IT services provider is what is best for the success of your business. The concern? Change is hard. Really hard sometimes. You have the advantage of seeing all the numbers and all the ways that this move makes sense. How do you explain that vision to your team, however, and make the transition as smooth and positive as possible without interrupting “business as usual”? We all know the struggles that come with change management.

Here are some key best practices to consider:

Stakeholder buy in

The first step in change management is to make sure that the key leaders in your organization are involved and understand the vision that supports the decision. They should be aware of and understand all the “why's” behind what made this the best direction for the company.

develop Clear process for implementation

Once your stakeholders are all in, work with them to develop the plan for implementation. This plan will need to be well thought out, and Five Nines can help! We have experience with the transition process and can point you in the right direction. You know your team best and will be able to adjust the process, so it makes the most sense for your company. The plan should have specific steps of implementation and key dates.

Recruit help from within

It’s important to determine who your A Players are so they can help in making the communication around this transition positive. There will undoubtedly be individuals that don’t like the change. Change is difficult for a lot of people and really difficult for others. These individuals could start conversations among employees that may spread negativity. If you can identify A Players who are respected by their peers and get them on board with the decision, they can be your boots on the ground to promote the positive aspects of the decision. Pull them in and explain some of the in-depth reasons for the change, and how it will help them be more successful in their role.

Communicate on all levels

You have your key players informed, Five Nines on your side, and you have a roll out plan that’s ready to go! The best way to communicate the plan is in person. Email is great for some things, but communicating big changes isn’t one of them. Incorporate the roll out in a staff meeting or at one of your department meetings. This is where the big picture should be communicated as well as how the switch will benefit them in their role. Only then should the plan for implementation be sent out via email, so everyone is aware of the process and key dates.

conduct normal check-ins with the team

Once the change has been rolled out, don’t “set it and forget it”. Touch base with some trusted employees to see how things are going. I always tell people when they ask the question “How are things going?” be prepared to listen! Be prepared to offer suggestions, but more importantly, listen. There may be some actionable items you could easily change that would make a big difference for them.

Give it time

Last but certainly not least, acceptance will take some time. Those that don’t like change will not see the positives right away. And that’s okay. You’ve taken the right steps to make the best decision for the company and your employees. They will grow accustomed to the new normal and ultimately see the new partnership as a positive.

Change can seem overwhelming at first, but it can be managed and built upon. Don’t let your fear of change keep you from making decisions that could move your company towards greater success and higher levels of productivity. The most successful companies positively embrace change, and Five Nines will be with you every step of the way.

Want to learn more about developing a company culture that drives operational success? We will cover what makes a culture, how technology can help your culture come to life, as well as formal best practices. Sit back, grab some popcorn, and watch this FREE Five Nines Power Hour Webinar presented by Taleena Stanbrough. 

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about the author


Taleena1 - Copy

Taleena Stanbrough

Director of Human Resources

As the Director of HR, Taleena’s goal is to do whatever she can to make living life to it’s fullest easier for each Five Niner. She achieves this, by fostering a culture of collaboration, trust and positivity!

Facts About Me

- I grew up on a farm outside of Red Cloud, NE, today, I live in Lincoln with my husband and two daughters.

- When I was a child I loved music and animals, so my dream job was a Zookeeper who listened to the radio all day!

- My spirit animal is Taylor Swift!

- I loathe doing laundry. Fortunately, my husband and I struck a deal when we got married that he does the laundry and I do the cooking.

- If I won $1 million I would buy a second home on a lake in the mountains for my family to enjoy! 

 

Topics: Culture, Managed IT Services, Collaboration, IT Provider Change

Unplug Over The Holidays: Leave "IT" To A Managed Services Provider

Unplugging Blog-2

There are only a few times throughout the year when it is encouraged to unplug from work. Where you should spend time with family, eat too much food, and unplug from your phone and email. I think you know where we are going with this… it's almost officially the holiday season.

How unplugged will you really be over the holidays, if you are constantly worried about your business technology? The truth is, you can never really unplug from the chaos if your IT infrastructure is not fully supported.

We encourage you to unplug over the holidays, and leave your IT in the hands of a capable Managed IT Services team. What services should you be able to count on this holiday season?

24/7/365

Your technology is not an 8am-5pm job and it never will be. It requires 24 hour monitoring, every single day of the year so that your organization can not only stay protected, but competitive and efficient as well. On-call engineers are also a great resource as they help to keep an eye out for any suspicious activity within your IT environment. If something were to go awry, they are there to respond. According to Ponemon Institute, only a third of organizations believe they have adequate resources to manage security effectively. That statistic is enough to keep a decision maker awake at night. Knowing that an IT team is monitoring your business technology for you will help you and your coworkers to really unplug over a holiday.

CONTROLLED IT COSTS

Your IT team should provide you with 1 - 3 - 5 year budgets so that your organization isn't faced with unexpected costs as you are budgeting for the next year throughout the holiday season. Technology is not going to slow down in the professional world, so it's best to have your IT spending for the next year determined ahead of time before the new year creeps up on you. According to a study conducted by Spiceworks, 89% of companies expect their IT budgets to grow or stay the same over the next 12 months. IT spending is becoming a strategic move by most businesses, and investing in the right technology is something that you must plan ahead for. Long-term budgeting and planning will give you peace of mind towards the end of the year as the direction of your IT environment is more controlled and defined.

Want to learn more about how to make your technology a strategic business asset? Sit back, grab some popcorn, and click below to download the FREE Five Nines webinar, "IT As An Asset".

Click Here To Access The Free Webinar

FOCUS ON YOUR CORE BUSINESS

Time is limited, you don't want to take the extra time to worry about your IT efforts, especially as the end of the year approaches. Leaving it up to the pros has become the common trend when it comes to specialized departments as a study showed in 2017, 57% of organizations increased their use of outsourcing. There was a huge increase because organizations wanted to stay focused on their core business. This can be extremely beneficial when you have an IT team worrying about your business technology for you. No more working late nights or long hours trying to squeeze in time to prioritize the direction of your IT, it will all be handled for you, and you can have a more stress-free holiday season.

The end of the year approaches quickly, as does the craziness of the holiday season. Rather than juggling a million things at once, leave your IT to the professionals and really unplug during your time away from the office. Focus on the things that matter most before the new year.

Are you ready to unplug over the holiday season? Click below to schedule a free technical walk-through, no strings attached!

Click Here For A Free Technical Walk-Through

Topics: Outsourced IT, Managed IT Services, Business Continuity, Strategic Planning

IT Strategic Planning for 2019 and Beyond

Strategy Blog

2019 will be here before we know it, is your technology accounted for? In order to keep a well-maintained IT environment, you must make your technology a part of your annual strategic efforts. As the new year creeps closer, it's time to start thinking about your IT strategic planning for this next year. How can you do this? Where should you start?

Guide your strategic planning conversations with the touch points below to set yourself up for success in 2019.

 

GOAL SETTING

When it comes to strategic planning, an initial objective should be sitting down to establish effective goal setting. This is such an important aspect of general business, and the same should apply to your business technology. According to The Economist Intelligence Unit, executives see technology as their #1 business challenge. Identifying and discussing goals can help to conquer the technical challenges that seem impossible or difficult to face. We recommend sitting down and discussing any upcoming goals or changes you have to your technical environment for the next 18-24 months. To further your discussion, identify the strengths and weaknesses that will contribute to the success of your IT infrastructure. Things may need to be adjusted over the 18-24 month period, but your organization will continue to have clear goals and expectations when it comes to your business technology.

Want tips on how to discuss the need for strategic IT with your organization's decision makers? Click below to download our free guide on How To Sell Managed IT Services To Your Decision Makers.

Click here to download the free guide

 

 

 

FOCUS ON EQUIPMENT

Take some time to assess all of your IT equipment. You will want to take note of how your equipment is currently performing, the age of the hardware, gather all EOS and EOL dates, and work with your IT team to forecast when certain pieces of technology will need to be replaced. Inventory all hardware or anything that has a renewal date such as a warranty, domain, or SSL certificate so you can stay ahead of the curve. Having this information on hand will help you to prepare a full IT budget that will also align with the goals you are setting.

 

PREPARE YOUR BUDGET

To forecast well in advance, map out a 3 year budget to go along with your strategic planning. This will include any equipment that will need to be replaced in that time frame, an estimation of renewal prices based on vendor recommendations or past renewals, IT projects you have coming up the pipeline, as well as any partnership agreements or paid IT employees you will have. According to Boardview, 60% of organizations do not link their strategic priorities to their budget, yet 88% say successfully executing initiatives in order to deliver strategic results is essential for competitiveness. Successfully executing IT strategies will require an alignment of your goals and your budget. The more you can map out ahead of time, the more you can act on the goals you have set for your IT environment which will set you up for success in the long run.

Continue to better your IT environment with strategic planning so you can stay ahead of the curve and increase your organizational up-time in 2019 and beyond. Start with a goal setting discussion, run inventory on all of your equipment, and move forward with preparing a 3 year IT budget. The more intentional you are about your technology, the more impactful it will be for your organization.

 

Want to implement a true strategic IT plan? Click below to request a free IT assessment from Five Nines. We will come to your office and assess your workplace technology, no strings attached!

Click here to request a free IT assessment

 

Topics: Managed IT Services, Business Continuity, Strategic Planning

How To Effectively Report A Tech Issue

Tech Issue Blog

When reporting a tech issue, the better the communication, the more effective the problem-solving. We want to provide you with what IT professionals look for when addressing a new request so that you can effectively report your future technology issues or questions.

Here's what your engineer will want to know:

WHAT STOPPED WORKING?

This may seem like an obvious question, but it's always important to ensure the engineer knows exactly what isn't working that should be. This helps maintain a strong focus on the request at hand so that the issue can be solved efficiently. An engineer will want to know exactly what went wrong or what isn't working from your perspective. Knowing exactly what stopped working and when the issue started will  help an IT team determine the overall end goal when troubleshooting. So, if something stops working, pay attention to the why and the when.

Related: Troubleshooting Tips - Don't Let Frustration Win 

WHAT'S THE OVERALL IMPACT?

Another important detail to relay is whether or not the issue is impacting just your device or multiple users within your organization. Not only does this let your engineer know the impact, but also whether or not it's a user specific issue vs. a larger one. Knowing the overall impact will help streamline the problem-solving process.

Your engineer might ask something along the lines of, "When was the last time this worked correctly?" This will determine whether or not this is a recurring issue, which will help lead to the root cause more quickly. Finding the answer to that question will help determine whether or not the problem was caused by an internal process changing, a user getting a new device, and much more.

DOES THIS PREVENT YOU FROM WORKING TODAY?

Defining whether or not the ticket request is something that prevents a user from working helps to determine the urgency of the issue. Depending on the urgency, your engineer might want to connect into your computer right away so that you can show them the issue. Having a user directly show an engineer what led to the issue/what the issue looks like is one of the most important parts of troubleshooting and effectively reporting a tech issue. If for some reason that is not an option, taking screenshots and writing down error codes is always helpful as well.

Effectively reporting a tech issue to an IT engineer can potentially save hours of time when trying to troubleshoot a request. Pay attention to the issue at hand, have a willingness to answer questions, and help your IT team determine the urgency of the situation. Most of the time, clear communication will lead to a simple and straightforward ticket request process.

 

Having an understanding of the basic functions of your network will be helpful when reporting a future tech issue. Click below to download the Five Nines Power Hour: Building An Optimal Network, a webinar that will teach you all about network basics, network design (the good and the bad), as well as troubleshooting and monitoring.

Watch the Optimal Network Webinar

 


 

 

 

 

 

 

 

Topics: IT, Tech Solutions, Managed IT Services, Webinars, Customer Service

The Many Hats Of Your Internal IT Employee

 

Internal IT Blog

Have you ever heard anyone go up to an IT engineer and say "Hey, just checking in to let you know that everything is running smoothly!"? Probably not. In the IT industry, there are always tech problems that need to be fixed, and once one problem is fixed there is always another.

Put yourself in the shoes of your internal IT employee for example. You are energized and excited about bringing someone in to manage your technology, and they are excited to implement and control an entire IT environment. They will clean up your network and put together new technical processes. Once that's done, they will begin addressing any IT issues that your employees are having as needed until the concerns of running an entire IT environment alone creeps up on them.

"I feel like I'm becoming an internal support desk." The "as needed" issues will escalate as your employees feel more comfortable running to IT with issues they are having. When outsourcing your IT, calling in about any and all IT issues is normal, but for an internal IT individual, they may have other IT projects to work on throughout the day. They become the go-to for everything, and eventually you'll realize you're spending $50k or above on an individual who is being asked to replace keyboards and put band-aids on larger tech problems that would be completely fixed if they weren't distracted with random issues throughout the day. Without a proper ticketing system, which usually isn't implemented for one or two internal IT engineers, things can become lost in the shuffle of emails. The IT professionals are either going to get bored with solving basic tech issues because they are more advanced engineers, or they will quickly become burnt out from having either too much or not enough to do.

"If I go on vacation, who is going to cover for me?" You invest in your technology, which means the expectation that your IT environment should be monitored 24 hours a day, 365 days a year is not unrealistic. It is unrealistic, however, to expect that one individual can constantly monitor an entire technical system all on their own. Not only does this lead to an unhealthy work/life balance for the employee, it leads to mistakes as the employee is trying to do it all at once. Working on an IT environment alone could mean that no one is there to double check anything or pick up the slack. This could also lead to an eventual resignation because the employee won't feel as though their time is being valued, which will leave your IT environment in a state of limbo. If the internal engineer would have been backed by a team of experts, the constant monitoring wouldn't seem like such a large request.

"I don't have time for extra training or certifications." Naturally, any business wants to continue growing and developing its' employees through extra training or certifications. Frankly, that is probably the last thing an internal IT engineer has time for. It's not that they don't want to do it, but with IT requests and projects stacking up, that will become the last thing on their to-do list. That isn't good for business growth or individual growth, which is why having a team that can fill in for each other when someone wants to take time to complete a certification is highly recommended.

"I feel like I'm on the accounting team." Because business technology is viewed as a "cost center" of most organizations, an internal IT engineer must also collaborate constantly with an accounting department to ensure that money being spent is budgeted and accounted for. The engineer must be able to provide proof as to why certain technical pieces must be purchased, as well as keep everything documented and organized on their end. Even if they find time at the day to work on a certification, it's likely they won't be able to because they will need to stay on top of their expenses.

As you can see, your internal IT employee must wear many different hats to balance your IT environment accordingly.

Extensive research has shown that if you compare all of the costs associated with hiring and managing an internal IT engineer vs. a managed IT services organization it's incomparable. The bottom line is, you will gain more for an equal amount of money or less when outsourcing your IT needs. Not to mention, no one involved will have to worry about being affected by any of the statements listed above.

No one ever lets the IT engineer know when their job has paid off, when everything is working, and when nothing else needs to be done. It's time to let business owners focus on their business practices, while letting a fully equipped outsourced IT team handle the rest.

 

You deserve peace of mind.

 

For more information about the specific cost breakdown of Internal vs. Outsourced IT, click below.

Click here: Outsourced vs. Internal IT

 

 

 

Topics: Outsourced IT, Managed IT Services, Business Continuity, Customer Service

3 Signs It's Time Your Company Gets An IT Assessment

 it assessment blog

An IT environment without a clear direction can easily get lost in the constant twists and turns of tech traffic that is constantly evolving and adapting. When it comes to business technology, feeling lost and behind can quickly turn into a loss of productivity, something many businesses can't afford to lose. Avoid getting lost on the tech map and be sure to watch for the warning signs that will tell you when it's time your organization gets an IT assessment.

Here's what to look for:

 

LACK OF EFFICIENCY

Does it sometimes feel as though your IT issues are running your business more than anything else? When IT issues run your business, you may notice that your processes begin to lack, leading to inefficiencies when trying to complete a task or a project. Often, these inefficiencies derive from your organization's IT structure not being well rounded enough to efficiently support all of the technical aspects needed to run a business. Not only does this impact efficiency, but security as well. If you are having any rising doubt about your organization's IT security, it might be time to take a deeper look at it. According to Cybint Solutions, 43% of cyber-attacks target small businesses first.

Technology efficiency can be achieved if it is conducted the right way. Make sure your IT efficiency is up to par with the speed of your organization.

 

BUDGETING PROBLEMS

Are your payments constantly going over the projected IT budget for the quarter, or even the year? Not sure when to invest in what types of technology to continue to progress your IT infrastructure? As unforeseen IT issues arise, money is spent in areas that weren't previously budgeted for. A lot of times, these issues come about because of a lack of preparation and resources. When organizations have to spend extra money to solve tech issues, other IT questions, updates, and unfinished projects get put on the back burner because there is no room in the remaining IT budget to fix, update, or replace them.

IT budgeting should only be one piece of your technical wheel, and it shouldn't be something that holds your organization back from improving an IT infrastructure. According to Customer Think, 59% of businesses end up hiring a managed IT services organization because it's a cost cutting tool. If you feel as though you don't know where a majority of your IT budget is going, it may be time to consider assessing your IT environment.

 

UNANSWERED QUESTIONS

Can you think of a time where a technical support question simply went unanswered? If you and your team must resort to simply "dealing" with a tech problem because you've found that requesting support is too frustrating, the level of your IT support may need to be reevaluated. Your IT infrastructure must have the ability to operate the technology needed to power your organization. There should be enough knowledge and resources available dedicated to providing staff support, consistently analyzing the success of the environment, and implementing IT projects when necessary. The value of your IT shouldn't be a question.

Don't get lost in the twists and turns of the everchanging tech world. Become a presence on the tech map, and make sure your technology supports your organization in the most efficient way possible.

 

Did one or more of these sections cause you to think twice? Take our free IT assessment quiz to test the strength of your organization's IT environment. Want to skip straight to the proactive approach? Click below to schedule a free IT assessment with the Five Nines team, no strings attached.

Click To Take The IT Quiz

Click To Request A Free IT Assessment

Topics: Outsourced IT, Tech Solutions, Managed IT Services, Business Continuity, Customer Service

7 Questions To Ask When Auditing Your IT Department

Auditing Your IT Department

Business growth does not happen overnight, nor does it happen without addressing what is working well and what isn't working well within an organization. The same goes for the technology that drives your business. The reality is, your technology should consistently give your organization opportunities to be more efficient and successful. In order to improve how your technology operates within your business, you must conduct an audit to ensure your documentation, processes, and overall technical strategy is aligned with your current business needs.

Here are 7 questions you should be asking when auditing your IT department or Managed Services Provider.

Does the IT environment comply with technological standards?

In order to maintain a healthy IT environment, technology standards must be completely defined and implemented throughout your organization with full executive support. If there is no immediate drive towards standardization, it may be time to begin developing standards that can drive your IT department towards standardization.

How are IT developments documented?

To increase forward movement when it comes to technology, everything must be documented and accounted for. Are all service requests documented in a database? Are service delivery key performance indicators (KPI's) being reviewed on a consistent basis? It's also important to ensure that all IT projects or technology change requests are being documented and are aligning with strategic growth.

How does the IT department manage and monitor the entire technical environment?

Investing in the right tools to increase integration and performance levels throughout your technology is best managed by consistently monitoring the technical environment. How is performance being reported? Is automation a factor within your technical environment? If basic documentation is being collected on an inconsistent basis, a step in the right direction would be to consult with your department to begin investing in the right technology that can add to an integrated technical tool-set.

How does the IT department maintain momentum and continuously improve operating processes?

Formal documentation will help with building momentum within your IT department. Documentation helps show what is working well and what processes need to be improved. All existing processes should be documented, and compliance to process creation and documentation must be high. If your documentation is lacking, start with a basic documentation of processes, and work towards consistently updating and developing IT documentation efforts.

How does the IT department comply with security standards?

A focus on complying with IT security standards should be a high priority. Similar to the documentation question above, when all IT policies and procedures are documented, they must exactly reflect the documentation, and must be measured and reviewed on a consistent basis to ensure that security standards are being complied with. If there is no drive towards IT security compliance, we recommend developing a formal IT security policy to start.

How is the IT budgeting process being prepared and communicated to the rest of the business?

Does your IT department have a formal IT budget based off of your technological roadmap? Creating an annual budget for all IT hardware, software, and operation expenses that can be budgeted for in advance will help your organization efficiently strategize when it comes to technology.

How does the IT department add value to the organization's overall business strategy?

When it comes to executive-level forward planning, does your IT department have full participation in strategic efforts? Is there a technological road map that is aligned with an overall business plan on a quarterly basis? It's important to maintain a focus on forward planning within your IT department to avoid the day-to-day firefighting that derives from having no formal plan or budget in place. Technology is such a strong piece of any business, therefore it should continuously add value to the strategic pieces of the organization.

 

If any of these questions resonated with you, it's time to take a deeper look at each question and the IT efforts of your organization. Click below to schedule a free IT consultation with Five Nines, or to take a quick IT assessment quiz. 

Click To Take The IT QuizClick To Request A Free IT Assessment

Topics: Outsourced IT, IT, Managed IT Services, Business Continuity

A Layered Approach To Cybersecurity

Layered Approach Webinar

We've talked about software that proactively protects your business from cyber attacks, and how to train your staff to spot phishing attempts. Now, it's time to focus on the advancement of your cybersecurity protection.

In this webinar, we will discuss how you can take your cybersecurity to the next level by adding Cisco Umbrella and the Five Nines Cyber-Security Operations Center to your IT environment, for a well-rounded, protection-focused approach. 

WHAT YOU'LL LEARN:

  • Why cybersecurity requires a layered approach
  • Tools that will provide your IT environment with a layered cybersecurity approach 
  • What the Five Nines Cyber-Security Operations Center entails

 

Presenter: 

Jarrod Daake: Project Engineer at Five Nines

Sit back, grab some popcorn, and watch this FREE Five Nines Power Hour Webinar: A Layered Approach To Cybersecurity.

Watch the Webinar

 

Topics: Security, Managed IT Services, Cybersecurity, Webinars

Managed IT: The Customer Service Experience Matters

Customer Service Blog

We've seen the statistics, we've heard the horror stories, and we understand. The reality behind how often customer experiences go wrong or problems go unsolved is alarming, and it's time that pattern is broken within the IT industry.

The efficiency of your workplace technology is an extremely important part of your day-to-day operations, which is why customer service experiences should be the least of your worries. Organizations should be happy with their technological setup, and shouldn't feel overwhelmed when addressing a tech issue that must be fixed. It's a sad truth, but when it comes to technology, the troubleshooting of problems is almost inevitable, which is why IT customer service experiences should be more of a relief than anything else.

AN ALARMING PATTERN

A study conducted by Bain & Co. states that while 80% of companies claim they deliver superior customer service, only 8% of people surveyed about these companies agree with that claim. There is an alarming pattern taking place as many individuals or organizations end up switching from company to company because they are constantly let down by poor customer service initiatives. This can cause more problems for those organizations long-term, as they are constantly having to adapt to new points of contact which reduces overall consistency.

Who would blame them, however, when according to statistics provided by New Voice Media, 49% of organizations switch companies because they feel unappreciated, 37% switch due to a rude or unhelpful staff, and 30% become discouraged after being passed around to multiple agents for one issue. These insights are concerning, and must be addressed.

Internal IT. Within our industry, we have observed that bad customer service can also derive internally where standards of customer service and technical resources aren't necessarily addressed. This can create tension within organizations, and cause a pattern of avoidance, employees simply "dealing" with their day-to-day technical issues because they don't want to bother their internal staff member with additional questions. Avoidance of technical problems can be detrimental, however, as these issues typically go unresolved until they erupt.

WE CARE

This past year Five Nines has gone a step further to embody one of its' fundamentals, "We Care" by implementing an internal Customer Service Committee to keep Five Nines' clients top of mind. According to a study put together by Glance, 91% of customers who have had a bad customer experience won't be willing to do business with that company again. That is an alarming fact, which is why Five Nines has taken client retention very seriously. Currently, Five Nines has achieved a 98% client retention rating, a statistic our team is very humbled by, but our work on improving the Five Nines' customer experience will never truly be over. Five Nines is consistently trying to streamline its' unique service model to ensure clients are getting their issues solved in the most efficient way possible.

the IMPORTANCE OF CUSTOMER SERVICE in it

The success of the customer-to-organization interaction in the IT industry is directly correlated to client success. If the interactions between customers and IT professionals are not productive, the client could potentially lose productivity and time as their technology supports all of their day-to-day tasks. This increases the importance of quality customer service within the field of IT, because IT clients have a lot to lose when it comes to uptime, IT security, technological advancements, and much more.

Five Nines understands that customer satisfaction is not about gimmicks or sales pitches, it's about providing organizations with the peace of mind knowing their technology is being taken care of, and that there isn't a technological problem that should go unresolved. After every closed ticket, Five Nines asks clients to provide ratings based on the experiences they had which helps us address areas of improvement as quickly as we can.

You deserve peace of mind. Don't settle for less.

Five Nines currently holds a 98% Happiness Factor to date, and we are driven by our Gold Star ratings. For more information on the details of our unique service model, click below for a fast and free downloadable PDF that will help to educate yourself and your team about what we do.

Click Here To Download Click Here to Set a Meeting

 

Topics: Five Nines, Managed IT Services, Customer Service

Building An Optimal Network

building an optimal network

Understanding the basic functions of your network and how the right components can positively impact technological performance is key to building and monitoring an optimal network. 

In this webinar, we will dive into the optimization of organizational networks. This power hour covers everything from simple network functions you need to know, to how your entire network operates within an IT environment, as well as how Five Nines analyzes the efficiency of various network setups. 

WHAT YOU'LL LEARN:

  • Network Basics
  • Network Design: The good and the bad
  • Troubleshooting and Monitoring

Presenter: 

Marshall Ford: Training and Development Manager at Five Nines

Sit back, grab some popcorn, and watch this FREE Five Nines Power Hour Webinar: Building An Optimal Network. 

Watch the Optimal Network Webinar

 

Topics: Managed IT Services, Business Continuity, Webinars, Network