Top 10 Benefits of Outsourcing IT

Posted by Paige Damkroger on Apr 14, 2017 10:23:47 AM

2017 is shaping to be the year of outsourced solutions. While IT continues to gain seats at the boardroom table, so does the complexity of the IT plan needed to keep the lights on in the organization. As the demand for IT professionals increases, the pool of qualified candidates for hire will decrease. Creating a team of individuals that can self-manage, and think critically about aligning IT goals with the company's future plans, can be something that most organizations aren't willing to take on.

So, what are the benefits of outsourced IT solutions?

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Topics: Outsourced IT

Service Desk vs Primary Engineer Model

Posted by Jeff Newton on Jul 6, 2016 10:21:33 AM


If you have looked to outsource your IT needs in recent years the words, "Service Desk" or "Primary Engineer" have probably come up. What do they really mean and what is the difference?

The Service Desk can be defined as - The single point of contact between users and IT service management. Or more simply put the individual on the other end of the phone when you call the designated phone number. Typically a Service Desk team is made up of tier one support level engineers who will do their best to complete your request within a given time frame. If they are unsuccessful at solving your issue they will then push you up to a tier two individual, and so on until your request meets the corresponding tier to provide a resolution.

A Primary Engineering model takes a more strategic approach to providing IT support. A company is typically matched with a team of one or two tier two level support engineers, based on their industry, needs, culture and support requirements. The primary engineer(s) are available 24x7 to handle anything that may come up in the companies environment. Typically the engineer(s) are assigned to a select few number of accounts that they then become responsible for their overall success and most of the time become a part of their clients team and organization.

How do you choose one over the other? Well, that’s for you to decide but here are a few key factors to consider:

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Topics: Outsourced IT

Top 5 Things to Consider When Debating Internal vs Outsourced IT

Posted by Brandt Weatherl on Jun 15, 2016 11:47:04 AM

The world of technology is always changing. Recently, IT has become a multifaceted Human Resource issue as companies look to hire good IT people, find someone with the knowledge to manage them, and then keep them in that position, all while staying up-to-date with technology certifications and trainings.

Here are the top 5 things to consider when debating hiring an internal IT staff or outsourcing your IT needs.

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Topics: Outsourced IT

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