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Why Your IT Environment Is Not A DIY Project

Posted by Five Nines on Jul 19, 2017 9:29:09 AM

We've discussed the real story behind Managed IT Services, and the importance of a strong IT infrastructure for businesses. It's important to set up your IT environment in the most productive way possible, to leverage technology for your organization.

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Topics: Outsourced IT

How To Know When It's Time To replace a server

Posted by Five Nines on Jul 12, 2017 12:15:22 PM

 

To find out how Five Nines goes beyond the tools to inject a human element when checking on your network, download our FREE infographic: 

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Your server is a diamond in the rough of the technology that runs your business. It supports all your hard work; projects, processes, and important organizational documents. Taking good care of your server will keep it running at its highest efficiency level, keeping the production of your business focused and continuous.

To accomplish this, it’s important to keep a close eye on the status of your server or servers. You may find yourself asking, "How will I know when it's time to replace my server?"

 

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Topics: Security, Outsourced IT, End of Life

4 Technological Solutions That Will Change the Way You Work

Posted by Five Nines on Jul 5, 2017 9:47:37 AM

Your computer keeps freezing. You can't make a phone call, and you have a meeting in an hour. You are locked out of your Outlook account.

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Topics: Security, Outsourced IT

10 Tech Tools You Needed Yesterday

Posted by Five Nines on Jun 27, 2017 3:27:08 PM

Technology was created to provide efficiency and ease to ordinary tasks. Here are 10 day-to-day tech tools you needed yesterday.

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Topics: Outsourced IT, Culture

What Does Connectivity Have To Do With It?

Posted by Five Nines on Jun 21, 2017 11:12:43 AM

One of the major components to our client's success is the effectiveness of their connectivity. Just as it sounds, connectivity is the state of being connected, a back of mind concept for many users. This component is crucial in how different pieces of technology work together to provide a flawless work environment. 

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Topics: Security, Outsourced IT

Five Nines Ranked #105 Among Top 501 Managed Service Providers

Posted by Five Nines on Jun 20, 2017 1:26:09 PM

JUNE 20, 2017: Five Nines ranks among the world’s most progressive 501 Managed Service Providers (MSPs), according to MSPmentor’s 10th-annual MSP 501 Worldwide Company Rankings. The top MSP 501 companies ranked this year include organizations from around the world and from diverse technology and business backgrounds. Collectively, they amassed $14.48 billion in total revenue, up more than 15 percent from a year earlier. The complete 2017 MSP 501 list is available at MSPmentor.net.

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Topics: Outsourced IT, Culture

What To Do First: Solving Your Tech Problems

Posted by Five Nines on Jun 14, 2017 10:39:09 AM

The process of solving a problem can often be strenuous, stressful, but it is one of the major components of the Information Technology industry. Here are a few steps we feel are most important when solving tech problems.

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Topics: Outsourced IT

The Real Story Behind Managed IT

Posted by Five Nines on Jun 7, 2017 1:21:30 PM

In the IT industry, we IT folks often assume that users understand all the language and processes. Which is why when the topic of Managed IT Services is discussed, we assume you understand. We do not want to make assumptions anymore, rather, we want to provide clarification and insight on the purpose and meaning of Managed IT Services.

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Topics: Outsourced IT

Top 10 Benefits of Outsourcing IT

Posted by Paige Damkroger on Apr 14, 2017 10:23:47 AM

2017 is shaping to be the year of outsourced solutions. While IT continues to gain seats at the boardroom table, so does the complexity of the IT plan needed to keep the lights on in the organization. As the demand for IT professionals increases, the pool of qualified candidates for hire will decrease. Creating a team of individuals that can self-manage, and think critically about aligning IT goals with the company's future plans, can be something that most organizations aren't willing to take on.

So, what are the benefits of outsourced IT solutions?

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Topics: Outsourced IT

Service Desk vs Primary Engineer Model

Posted by Jeff Newton on Jul 6, 2016 10:21:33 AM

 

If you have looked to outsource your IT needs in recent years the words, "Service Desk" or "Primary Engineer" have probably come up. What do they really mean and what is the difference?

The Service Desk can be defined as - The single point of contact between users and IT service management. Or more simply put the individual on the other end of the phone when you call the designated phone number. Typically a Service Desk team is made up of tier one support level engineers who will do their best to complete your request within a given time frame. If they are unsuccessful at solving your issue they will then push you up to a tier two individual, and so on until your request meets the corresponding tier to provide a resolution.

A Primary Engineering model takes a more strategic approach to providing IT support. A company is typically matched with a team of one or two tier two level support engineers, based on their industry, needs, culture and support requirements. The primary engineer(s) are available 24x7 to handle anything that may come up in the companies environment. Typically the engineer(s) are assigned to a select few number of accounts that they then become responsible for their overall success and most of the time become a part of their clients team and organization.

How do you choose one over the other? Well, that’s for you to decide but here are a few key factors to consider:

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Topics: Outsourced IT

Hello World, it's me Five Nines! This company is filled with insanely smart people who are always collaborating inside our walls but rarely get the chance to share their knowledge! This blogs sole purpose will be to allow insanely smart people to share information from well, behind their computer screen of course!

Technology is an ever changing beast. Follow us on our journey to provide Nebraska with the knowledge and advice to stay ahead of the technology curve in business and your personal life! Five Nines fans, rest assured we will always throw a little cultural humor in along the way.

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