How To Effectively Report A Tech Issue

When reporting a tech issue, the better the communication, the more effective the problem-solving. We want to provide you with what IT professionals look for when addressing a new request so that you can effectively report your future technology issues or questions.

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Topics: Customer Service, Webinars, Managed IT Services, IT, Tech Solutions

The Many Hats Of Your Internal IT Employee

 

Have you ever heard anyone go up to an IT engineer and say "Hey, just checking in to let you know that everything is running smoothly!"? Probably not. In the IT industry, there are always tech problems that need to be fixed, and once one problem is fixed there is always another.

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Topics: Managed IT Services, Outsourced IT, Business Continuity, Customer Service

3 Signs It's Time Your Company Gets An IT Assessment

 

An IT environment without a clear direction can easily get lost in the constant twists and turns of tech traffic that is constantly evolving and adapting. When it comes to business technology, feeling lost and behind can quickly turn into a loss of productivity, something many businesses can't afford to lose. Avoid getting lost on the tech map and be sure to watch for the warning signs that will tell you when it's time your organization gets an IT assessment.

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Topics: Customer Service, Business Continuity, Managed IT Services, Tech Solutions, Outsourced IT

7 Questions To Ask When Auditing Your IT Department

Business growth does not happen overnight, nor does it happen without addressing what is working well and what isn't working well within an organization. The same goes for the technology that drives your business. The reality is, your technology should consistently give your organization opportunities to be more efficient and successful. In order to improve how your technology operates within your business, you must conduct an audit to ensure your documentation, processes, and overall technical strategy is aligned with your current business needs.

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Topics: Business Continuity, Outsourced IT, Managed IT Services, IT

A Layered Approach To Cybersecurity

We've talked about software that proactively protects your business from cyber attacks, and how to train your staff to spot phishing attempts. Now, it's time to focus on the advancement of your cybersecurity protection.

In this webinar, we will discuss how you can take your cybersecurity to the next level by adding Cisco Umbrella and the Five Nines Cyber-Security Operations Center to your IT environment, for a well-rounded, protection-focused approach. 

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Topics: Managed IT Services, Webinars, Security, Cybersecurity

Managed IT: The Customer Service Experience Matters

We've seen the statistics, we've heard the horror stories, and we understand. The reality behind how often customer experiences go wrong or problems go unsolved is alarming, and it's time that pattern is broken within the IT industry.

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Topics: Managed IT Services, Five Nines, Customer Service

Building An Optimal Network

Understanding the basic functions of your network and how the right components can positively impact technological performance is key to building and monitoring an optimal network. 

In this webinar, we will dive into the optimization of organizational networks. This power hour covers everything from simple network functions you need to know, to how your entire network operates within an IT environment, as well as how Five Nines analyzes the efficiency of various network setups. 

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Topics: Business Continuity, Managed IT Services, Network, Webinars

The Benefits of Promptly Replacing Old Computers

As long as old computers are still running with limited problems they don't need to be replaced, right? It may seem easy to prioritize these updates on the lower end of your technological budget, but it is the wrong way to approach computer replacements. Turns out, waiting until you absolutely must buy newer computer models can be very detrimental and even more costly in the long run.

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Topics: Business Continuity, Managed IT Services, Tech Solutions

Case Study: Supporting A Rural Nebraska Hospital

 

Five Nines is partnered with a 22-bed critical access hospital in rural Nebraska that supports up to 125 employees working between a hospital, clinic, and remote clinic. The entire business is operated on computers, and the organization relies on these computers to provide high-quality patient care. 

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Topics: Healthcare, Case Studies, Managed IT Services, Outsourced IT

Five Nines Named One of 2018 Tech Elite Solution Providers by CRN

The entire Five Nines team is excited to announce Five Nines’ consecutive placement on CRN’s 2018 Tech Elite 250 list. This annual list honors elite North American IT organizations who have distinguished themselves in the technology industry by obtaining high-levels of technical certifications scaled to their company size. Five Nines is honored to be recognized as an IT solution provider with deep technical expertise that acquires a high number of certifications.

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Topics: Five Nines, Managed IT Services, Outsourced IT