The Ins And Outs Of An MSA

Change is hard.

Ask any business owner and they’ll tell you that the slightest change can cause ripple effects throughout an organization if not properly administered. Changing the way you manage and maintain your IT is no different, which is why it’s important to understand the details of your new relationship with a managed service provider.

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Topics: Outsourced IT, IT, Five Nines, Managed IT Services

Navigating An IT Provider Change With Your Staff


As a leader in your company, you’ve done the research and know that moving toward a managed IT services provider is what is best for the success of your business. The concern? Change is hard. Really hard sometimes. You have the advantage of seeing all the numbers and all the ways that this move makes sense. How do you explain that vision to your team, however, and make the transition as smooth and positive as possible without interrupting “business as usual”? We all know the struggles that come with change management.

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Topics: Culture, Managed IT Services, Collaboration, IT Provider Change

Unplug Over The Holidays: Leave "IT" To A Managed Services Provider

There are only a few times throughout the year when it is encouraged to unplug from work. Where you should spend time with family, eat too much food, and unplug from your phone and email. I think you know where we are going with this… it's almost officially the holiday season.

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Topics: Outsourced IT, Managed IT Services, Business Continuity, Strategic Planning

IT Strategic Planning for 2019 and Beyond

2019 will be here before we know it, is your technology accounted for? In order to keep a well-maintained IT environment, you must make your technology a part of your annual strategic efforts. As the new year creeps closer, it's time to start thinking about your IT strategic planning for this next year. How can you do this? Where should you start?

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Topics: Managed IT Services, Business Continuity, Strategic Planning

How To Effectively Report A Tech Issue

When reporting a tech issue, the better the communication, the more effective the problem-solving. We want to provide you with what IT professionals look for when addressing a new request so that you can effectively report your future technology issues or questions.

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Topics: IT, Tech Solutions, Managed IT Services, Webinars, Customer Service

The Many Hats Of Your Internal IT Employee

 

Have you ever heard anyone go up to an IT engineer and say "Hey, just checking in to let you know that everything is running smoothly!"? Probably not. In the IT industry, there are always tech problems that need to be fixed, and once one problem is fixed there is always another.

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Topics: Outsourced IT, Managed IT Services, Business Continuity, Customer Service

3 Signs It's Time Your Company Gets An IT Assessment

 

An IT environment without a clear direction can easily get lost in the constant twists and turns of tech traffic that is constantly evolving and adapting. When it comes to business technology, feeling lost and behind can quickly turn into a loss of productivity, something many businesses can't afford to lose. Avoid getting lost on the tech map and be sure to watch for the warning signs that will tell you when it's time your organization gets an IT assessment.

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Topics: Outsourced IT, Tech Solutions, Managed IT Services, Business Continuity, Customer Service

7 Questions To Ask When Auditing Your IT Department

Business growth does not happen overnight, nor does it happen without addressing what is working well and what isn't working well within an organization. The same goes for the technology that drives your business. The reality is, your technology should consistently give your organization opportunities to be more efficient and successful. In order to improve how your technology operates within your business, you must conduct an audit to ensure your documentation, processes, and overall technical strategy is aligned with your current business needs.

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Topics: Outsourced IT, IT, Managed IT Services, Business Continuity

A Layered Approach To Cybersecurity

We've talked about software that proactively protects your business from cyber attacks, and how to train your staff to spot phishing attempts. Now, it's time to focus on the advancement of your cybersecurity protection.

In this webinar, we will discuss how you can take your cybersecurity to the next level by adding Cisco Umbrella and the Five Nines Cyber-Security Operations Center to your IT environment, for a well-rounded, protection-focused approach. 

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Topics: Security, Managed IT Services, Cybersecurity, Webinars

Managed IT: The Customer Service Experience Matters

We've seen the statistics, we've heard the horror stories, and we understand. The reality behind how often customer experiences go wrong or problems go unsolved is alarming, and it's time that pattern is broken within the IT industry.

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Topics: Five Nines, Managed IT Services, Customer Service