Sitting at a desk all day is not easy on your body. Employees who need computer access on a daily basis don’t necessarily have a choice, however, and in the IT industry that is especially true. We found a loophole to office fitness through our Beat the Bosses Step Challenge.
Teri has been with the company for over a year now, assisting clients on all things support desk. She works hard to make sure every client feels supported and acknowledged by Five Nines. Here’s what makes Teri a great addition to the team, and who assists you whenever you have a problem:
As banking has evolved over the past few years there has been a growing trend towards consolidation of community banks. As a result, there is a huge challenge around finding the right IT Support solution for those banks that are growing both organically and via acquisition. This blog post explores some of those challenges, and offers a few solutions if you stay until the end!
Great communication starts with the right tools. Unified Communication as a Service (UcaaS) is not a new concept nor is it a niche market, but a mainstream one already worth $4 billion in the USA alone. The cloud has become the preferred way of staying ahead of rapidly changing needs and increasingly sophisticated demands of customers. Businesses are finding that sticking with their legacy communication tools are becoming increasingly risky, with higher cost and liabilities.
So why invest an average of $878 per user in on-premise hardware if you don’t really need it? Don’t, here's why:
Have a conference room or meeting space that looks like this? Need a solution to eliminate all of the cords, wires, and adapters?
Earlier this year Microsoft released Microsoft Miracast, a device that can replace all of the wires and adapters, and project your computer screen onto TV's, projectors, and streaming media players. Roughly, it can be described as "HDMI over Wi-Fi". This technology can work across devices regardless of brand to negotiate settings for each connection, which simplifies the process for the users, and all of this happens at lightning fast speeds.
The best part: the device cost about $50
August 29, 2016 – Inc. magazine ranked Five Nines 4136 on its 35th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small businesses. Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000.
It is no secret that the world of technology is constantly changing, notably Managed IT Services. What Five Niners have learned in technical training programs as early as last year has probably transformed and changed today. This is not only true for Five Nines but all businesses that leverage technology across the world. So how is Five Nines staying current with all of these changes? We created a culture of learning. What can you do to create a learning culture in your workspace?
Humans are biologically wired to learn and grow. The challenge becomes how do you create a transformative learning culture that will not conform and become stagnate but rather thrive. Whether you are looking to become the newest Five Niner or just curious how Five Nines is staying relevant with the ever changing world of technology, checkout the steps below Five Nines is taking to create a culture of learning:
Still thinking about making the switch to Office 365? Already have Office 365 but have no idea what that really means? You have to come to the right place, join us on our series of exploring Office 365!
What is Office 365?
Office 365 is your complete office in the cloud. At its heart is Office itself—the familiar Office applications businesses use every day—now offered as a cloud service, so it’s always up to date. But Office 365 is also so much more—it gives you the ability to work from anywhere, on any device, whether you’re online or offline. It helps you do your best work, the way you want to, wherever you are. That means more powerful tools for creating content, better ways to work together, and easier ways to share.
How can Office 365 benefit my business?
Office 365 is extremely scalable, for the first time it is offering enterprise level solutions to organizations of all sizes, from online meetings, to sharing documents to business-class email. Small to medium business can benefit from the portability features, low cost, and high security cloud system.
Lets explore some of the other benefits and features:
Topics: Office 365
It is no secret that your business could be under attack by cybercriminals at any moment of any day. It is the basic fact of business in the internet age. Providing small business security against these probing cyber criminals requires a culture of security within a business. Check out the five best practices for keeping your business safe below.
If you have looked to outsource your IT needs in recent years the words, "Service Desk" or "Primary Engineer" have probably come up. What do they really mean and what is the difference?
The Service Desk can be defined as - The single point of contact between users and IT service management. Or more simply put the individual on the other end of the phone when you call the designated phone number. Typically a Service Desk team is made up of tier one support level engineers who will do their best to complete your request within a given time frame. If they are unsuccessful at solving your issue they will then push you up to a tier two individual, and so on until your request meets the corresponding tier to provide a resolution.
A Primary Engineering model takes a more strategic approach to providing IT support. A company is typically matched with a team of one or two tier two level support engineers, based on their industry, needs, culture and support requirements. The primary engineer(s) are available 24x7 to handle anything that may come up in the companies environment. Typically the engineer(s) are assigned to a select few number of accounts that they then become responsible for their overall success and most of the time become a part of their clients team and organization.
How do you choose one over the other? Well, that’s for you to decide but here are a few key factors to consider:
Topics: Outsourced IT